Sam reviewed my existing policy to my current circumstance and I found out I was not sufficiently covered. The way Sam explained it was simple and presented me options clearly for me to understand. Every step of the way Sam kept me informed and worked at my pace. I felt very comfortable with the way Sam has advised me, given me options and also respected my budget. I now have more cover in place than before, for a premium I am happy with. I would highly recommend Sam as she really listened to my needs and translated this into something I understood – no jargon used. I now have full peace of mind for me and my daughter, thank you.